AGCO supports farmers and gives them the right to repair their equipment
This is why it is important in providing customers the information and tools to help them maintain as well as repair their equipment. AGCO has developed a customer diagnostic tool called Tech Connect Diagnostics-CV (TCD-CV). TCD-CV is a component of the Tech Connect Suite that can be provided to customers to aid with maintaining and diagnosing and fixing their equipment.
Tech Connect Diagnostics
TCD-CV is a website-based application accessible for rental by authorized dealers that offer and maintain the particular model of the customer. The application allows access to any model supported by TCD-CV that the dealer has contract to offer.
Access to TCD-CV can be ordered by an authorized dealer through the AGCO tool for service website. The TCD-CV package has a variety of rental durations including 1 month three months, 6 months. The package contains:
PC running TCD-CV and the cables needed to connect to the compatible unit
Electronic access to diagnostics as along with access to the accompanying manuals, help screens , and quick-start guides
All pertinent published service information as well as service manuals as well as operator’s manuals, can be purchased through AGCO Pubs. AGCO Pubs website.
Buy the AGCO diagnostics tool through The Best Manuals Online…
Accessing Information
Access is a simple purchase procedure that is placed via an authorized retailer.
The customer must read and sign this “Tech Connect Diagnostics End User Agreement.” Your dealer can print a copy to review.
The dealer will ask for basic information about the customer such as address, name, contact details, as well as the length of rental. The information collected will be used to send an request for AGCO Service Tools for TCD-CV login credentials.
The dealer will submit an order to purchase the kit on AGCO Service Tools. AGCO Service Tools website. The dealer will bill the client for the cost of the rental of the tool, which includes the refundable core cost on the equipment. AGCO Service Tools will process the order and delivery to the customer in 3-4 days. A customer’s email will be sent by AGCO Service Tools with the login details. The rental clock starts within 48 hours of the time the email has been sent.
When the customer has received the program, they can start their PC and sign in to the TCD-CV program with the credentials they received. Internet connection is required to validate the application.
After the rental period is up, the customer returns the TCD-CV tool at AGCO Service Tools, in the original packaging, with the shipping label that is prepaid. Once the tool has been accepted at the hands of AGCO Service tools and has been confirmed to be in good operating condition The dealer will be notified , and the deposit paid by the customer will be reimbursed by AGCO Service Tools. When the device is damaged, or is not returned then the deposit won’t be returned.
TCD-CV Customer Tool Functions
This tool will grant users access to the following functions:
Utilize the Application on several AGCO automobiles that are provided by the service tool.
Find content that includes:
Services Information: All the publication types for this particular model (Operator Manuals, Workshop Manuals Instructions Diagnostic Fault Codes)
Diagnostic Information for the entire range of Tech Connect Diagnostic-supported machines
Sub-Assembly Specifics
The Product Support Program (PSP)
Configuration Details
Network Scan
View Error Codes
Utilization to perform the function Diagnose
Training and Assistance
A dealer serves as the primary contact when it comes to questions related to the operation and support of TCD-CV. The majority of the support offered is available within TCD-CV’s Quick-Start Guides built into the TCD-CV software. The user must approach the local dealer to get support. It is essential to be aware that additional fees may be imposed over the initial rental cost in support after sales of this product. The typical response time for customer support through the dealer who supports TCD-CV is 1 to 2 business days.
Models Available
For a long time, farmers and AGCO dealers relied only on basic tools to diagnose and repair of equipment. As technology improved, AGCO introduced onboard diagnostics on many of our sophisticated machines to make it easier to diagnosis for our customers as well as our dealers. Although a large portion of diagnostics and repairs for the current AGCO machines can be accomplished by combining on-board diagnostics and tools that are basic, AGCO recognized the need to create and offer additional diagnostic tools for our customers who purchase new machines due to continuous technological advancements.
As AGCO introduces new products, we’ll include a brand new diagnostic feature to allow the customer to have a simpler way of diagnosing their system by using the TCD-CV. This feature will help protect vital systems from being modified and allows access to all diagnostic data of the machine.